Frequently Asked Questions
Find the peptide in our COA library, select the matching product and strength, and compare the lot code. The certificate's results apply to the batch identified on that document.
Provide the product name, strength, lot code, order number, and an explanation of the discrepancy through our contact page. A report for a different lot should not be used in place of the applicable documentation.
Allow an estimated 1–2 business days for processing, Monday through Friday, plus a typical 3–5 business days for delivery after dispatch. Processing can take longer during high-volume periods, and transit depends on your location. These times are not guaranteed. Read our shipping FAQs for details.
When your order ships, we send its tracking number by email. You can also view tracking in the order history of your Prima Vora account. Carrier updates may not appear immediately.
If your delivery contains damaged, leaking, incorrect, or missing items, contact support within 48 hours. Include your order number and clear photos of the issue. A replacement shipment or store credit is available under the Return & Resolution Policy. All purchases are final, and returns or exchanges are not accepted.
No. Prima Vora products are intended exclusively for laboratory research, not for human or animal use or consumption. We do not provide medical advice, dosing guidance, or administration instructions. Read our Research Use Only Policy before ordering.